Returning new parts as a result of an ordering/shipping error warrants our limited 7-day hassle-free returns/exchange**. The parts you ordered from ('GWP') must not have been installed or damaged and be returned in the original GWP/manufacturers sealed packaging, some conditions apply to electrical parts.

Our error: The return shipping fee will only be credited for ground/economy shipping - with proof of purchase from the courier - if we determine the part was defective (DOA) at the time of shipping or if the manufacturer confirms that our catalog information was incorrect.

Your error: If you have ordered the wrong part, the return shipping cost is up to you.

A 20% restocking fee is charged on all returns.

Refunds will be made within 14-30 days of receiving the returned item.

** Electrical parts sales are final, less order errors returned in original sealed box condition.

You must first contact us for return approval and an RMA number associated with your invoice.

Please fill out the Return Merchandise Authorization ('RMA') form. Print and return a hard copy along with your original invoice to the address at the bottom of this page with the product that has been approved for return.

IMPORTANT: Return shipping costs are at your own expense.

German Wholesale Parts - Return Merchandise Authorization ('RMA') - PDF Download

Core Charges and Returns

Cores must be returned in the original packaging within 7 days of the date of purchase.

Core return charges are subject to acceptance by manufacturer after inspection of returned product(s) condition. This process may take 30 days or more. Customers will be notified when a decision has been made and if the credit has been approved/disapproved. At this time any applicable core return credits will be applied to your account/returned via the original order payment method or email money transfer.

Core Charges Explained
A core charge is a temporary deposit that a retailer charges to ensure that the manufacturer gets the “defective” part back for recycling.

For example, if you purchase a brand-new part from you will get charged for the price of the part plus an additional core charge. Let’s say the part costs $400 and the core charge is $100. You would pay $500 at the time of purchase (plus applicable taxes).

If the core is accepted by the manufacturer the core charge and associated tax amount will be returned to you.

IMPORTANT: Core Return shipping costs are at your own expense.

Return Address

German Wholesale Parts (Returns)
c/o Twitchtoo Media
13 Davis St. PO Box 273
Jarvis, ON
N0A 1J0

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